Help and Info
  • Return Policy

    If you're not satisfied with the products received, please contact our customer service first and submit ticket for further help.

    1.You have 7 days to decide if the items are right for you after you received them.

    2.You can return or exchange any unworn, unwashed, unaltered, undamaged items in original package including your order Number. If you return for Refund successfully, our Account Department will arrange the refund for you after receiving the returned items.

    3.Return shipping fee is paid by buyer.

    4.Please send us the package with your Order Number & your log in account in it, we will be very appreciated if you can write down your return reason.  

    5.In order to solve your problem as soon as possible, please contact sportskk.com Customer Service Staff first and tell us your return reason. 

    6.After we received your returning parcel info and tracking No, we will refund your money to your account within 2-7 working days. 

    7.Non-Returnable/non-exchangeable items: Calcetines. 

    Note:We are so sorry about that if you received item that is not what actually you ordered or not the same as the picture shows or the description says on sportskk.com. If it happens, please take some pictures for details to [email protected] and we will deal with it immediately.

    Shipping

    A: In order to make you a simple and convenient shopping experience at sportskk.com, we have cooperated with EMS,DHL, FedEx for many years. 

    Receiving Time=Processing Time(1-2 Days)+Shipping Time(Expedited 5-10 Days).

    Processing Time: The estimated time it takes to process your order.

    Shipping Time(Expedited): The amount of time required to ship your order out of our Warehouse,when you choose expedited shipping method. 

    B: How to calculate shipping costs?

    ·DHL(Express Delivery)

    1.Order of 2 items or less than 2 items, the shipping fee is 15 euros.

    2.Order of 3-5 items, the shipping fee is 19 euros.

    3.Order of 6-9 items, the shipping fee is 28 euros.

    4.Order more than 10 items, we will send you for FREE.

    ·EMS (Standard Delivery)

    The shipping fee of Standard Delivery is calculeted according to this method.

    Items:Shipping Fee.

    1:9,2:9,3:13,4:15,5:17,6:19,7:21,8:23,9:25,10:27,11:29,12:29,13:30,14:31,15:32,16:33,17:33,18:36,19:38,20:40,21:42,22:43,23:44,24:45

    Note:Tracking information and delivery time may be based on more complicated shipping procedures, such as both countries customs, weather conditions and Chinese Public Holidays.

    ORDER TRACKING

    Please input your order number to [email protected] to describe your needs of order status, our customer service will inquiry for you and notify you by e-mail.